Service Technician
Full Time • Los Gatos
Benefits:
- 401(k)
- Dental insurance
- Health insurance
- Paid time off
- Vision insurance
Job Title: Service Technician
Location: Los Gatos, California
Overview:
Daisy is a national smart space installation and services company that simplifies smart home and office technology to make it work optimally, solving one of the biggest in-home problems today and bringing more joy into the lives of our clients. We are seeking an AV Service Technician to solve and troubleshoot audio, visual, controls, and security equipment in residential and commercial locations. Our Service Technicians regularly interact with clients while representing the Daisy brand and develop trusted relationships, helping to enhance their lives through technology.
Duties & Responsibilities
- Read and interpret blueprints, diagrams, floor plans, specifications, and operational/product manuals.
- Manage all aspects of support including end-user training, troubleshooting, and follow through on escalation of issues.
- Collaborate on problem-solving in both installation standards and provide challenges and successes during weekly team meetings
- Travels to various job sites; uses hand and power tools safely; maintains company-issued tools, equipment, and vehicle
- In addition to clients, interact with builders and other industry professionals.
- Communicate every day with the project manager about the progress of the project.
Additional Requirements:
- High school diploma or equivalent
- 3-5 years of AV/Networking /Technology Integration Experience
- Control4 Certification
- Motivated to learn new technologies and processes
- Exhibits strong management and leadership skills; capable of leading and motivating others
- Can pass a drug screen and background check
- Possess a valid California driver’s license and access to a reliable, insured motor vehicle
- Able to independently lift items up to 50 pounds
- Capable of sitting, standing, and kneeling for extended periods of time
Benefits/Perks
- Competitive compensation based on experience and skillset
- Medical, Vision, and Dental Insurance
- 401K
- 2 weeks of paid vacation
- Paid Sick Time
- Paid Holidays
- Bring Your Own Device Stipend
- Reward program offering exclusive discounts on entertainment, gifts, theater, etc.
- Manufacturer Purchase Programs
- Laptop & Peripherals
Company Purpose/Mission
- Our Mission - To enhance the human experience through smart spaces.
- Our Vision - To be the most beloved brand in technology services
Company Values
- Delight - We seek to go beyond satisfaction, consistently bringing magical experiences and fulfillment to those we serve.
- Accountability - We are responsible, transparent, and committed to delivering on our promises.
- Innovation - We consistently offer creative solutions to meet & exceed the evolving needs of our clients, franchisees, and each other.
- Service - We have an unwavering commitment to serve our clients, franchisees, and each other to build enduring partnerships.
- You - We put relationships first. Whether you are a client, franchisee, trade partner, or our newest team member, we value you, your unique background, experience, and perspective.
Additional Information:
We are a smoke, alcohol, and drug-free environment. This includes our buildings, vehicles, and job sites and/or when wearing our apparel.
We are an equal opportunity employer and value diversity at our company. We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
Compensation: $85,000.00 - $95,000.00 per year
Join the Team that's Simplifying Smart Technology
Daisy is the first national brand to help people easily use and enjoy technology, fostering a sense of security, comfort, and happiness in their spaces. As we expand across the country, we’re looking for passionate, driven, and innovative team members eager to contribute to our mission. While we have various open opportunities, we’re always welcoming new Technicians!
The Daisy Difference for Technicians
We empower our Technicians as critical thinkers who provide exceptional service to our valued clients every day. Whether you aspire to advance your technical mastery, expand your role to leadership, or even own a Daisy branch one day, we provide the training resources and support to help you get there.
This franchise is independently owned and operated by a franchisee. Your application will go directly to the franchisee, and all hiring decisions will be made by the management of this franchise. All inquiries about employment at this franchise should be made directly to the franchise location, and not to Daisy Corporate.
(if you already have a resume on Indeed)
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Competitive Compensation
Paid Time Off
Career Pathways & Upward Mobility
Career pathways to mastery, leadership, and even Daisy ownership. Rotational assignments in different locations and options to relocate to Daisies nationwide
Training and Development
Certified Training programs – CEDIA and various manufacturer training, along with mentorship from Senior Technicians, branch and company leadership.
Medical, Vision, and Dental
401k
Referral Bonus for bringing in other team members
Relocation Packages (as applicable) at Hiring